Find Answers


Find answers to our most common questions.


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Our content is written for a very specific audience and as such, some of our content requires a membership. However, our more general posts, that benefit beauty pro’s and beauty lovers alike are free for anyone to read in CBU The Library.

You can update your password at any time.

On the home page login, simply choose the ‘Lost Your Password?’ text circled  in red. 

All our webinars and masterclasses are recorded for later access. You can find the entire collection in the Screening Room.

All ticket holders and CBU+ members are sent an a password to access the recording. If you had purchased a ticket prior to the live session, you simply have to click on the play button and enter the password provided. 

If you did not purchase a ticket prior to the live session, you can do by clicking the ‘Purchase A Ticket’ button below each video, and you will receive an automated email receipt with the password for that session.  

A CBU+ member is any membership above our Associate level. 

To learn more about our membership benefits,  click here.

First, a couple of questions to try understand what the problem might be:

1. Have you created an account/signed up for a membership?

  • Please note that just because you are on our mailing list (from before the membership site launched) does not mean you are a member. To gain access, please register as a member, opting for the membership level that suits you.

2. Have you received the automated confirmation email and validated your membership?

  • Before contacting us, please check your emails and spam to see if you have the email. If so, please complete the registration process and you should have no problem logging in.

If you have answered yes to both of those questions – and have not been able to find the validation email, then please get in touch on and we will get the problem resolved for you as quickly as possible. 

This is more often than not a cache issue. We can cache our site to help with page loading and as part of our digital carbon reduction strategy. Unfortunately, it does sometimes cause problems.

If you are getting a message to say you need to login, even if you are logged in, the first port of call is to try to clear your cache.

On Chrome, you can do this by clicking on ‘Chrome’ in the top menu bar, >> select ‘Preferences’ >> Privacy and security

Clearing Cache on Chrome

>> Clear browsing data

Clearing Cache on Chrome

>> Tick Cached images and files and then, click on the Clear data button.

Clearing Cache on Chrome

If you are using Safari, here is very clear guide on how to clear the cache on the browser. 
Clear Safari cache

If, after that, you are still having trouble, please get in touch on

Please include the browser you are using, as much detail as you can about what steps you have taken and any screenshots of error messages so we can escalate the issue with our support desk.


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CBU’s  mission is to  support artists and professional practitioners across the global beauty industry to develop a sustainable practice. Our memberships help to achieve this. We understand that not everyone can afford our memberships at this time, which is why we have different levels to meet you where you are on your conscious beauty journey.

We wanted to create an exclusive environment for our members to ask questions, share ideas and learn about the complexities we as freelancers wanting to do the right thing for ourselves, clients, animals and the Planet.

You can change, upgrade or cancel your membership  on the Membership Account page.

Please note, that we do not offer refunds on memberships, as stated in our Terms + Conditions.

That depends on your membership level. You can

The discounts code is automatically applied across our site for each membership level. So, the prices you see when you are logged into your account are the discounted prices for that membership level.

  • Our Associate members receive 10% off all CBU offers.
  • Our Premium members receive a 20% site-wide discount on all CBU offers.
  • Our VIP members is our all-inclusive package and prices will show as £0.

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The most likely reasons is that you don’t have a high enough membership level or you have not purchased Add On access.

Access to the Directory is included in VIP and Premium membership packages, but members on the Friend or Associate packages can purchase access.

While certifications can be useful in helping consumers to make choices – with some kind of certainty  – on a brands ethics and practices, they all come with their own pros and cons.

Just because a brand does not have a certification, it in no way implies that they aren’t doing what they are saying. 

If you would like more information on a particular brand’s sourcing and manufacturing practices, we would encourage you to reach out them directly. 

No. Naturally, you can use any kind of product for any kind of situation. Our ‘Best For’ just offers insight into the most suitable services/scenarios/clients from having used it in these environments.

Our Directory only  gives you a sna shot of relevant information around companies ethics and practices – from information that is publically available

Therefore, a brand that has an ‘X’ next to a certain policy does not imply that they do not have such a policy – just that they have not made it publically available, and as such, don’t meet all four pillars of a sustainable organisation. 

If you are concerned about their practices, we would encourage you to reach out to the brand directly for clarity and assurances. 

Conscious Beauty Union’s main objective is to support beauty pro’s in developing a sustainable practice, where ever they are in the world. That means we need to include brands that are widely available, accessible and affordable, provided they have made significant steps to prioritising one of CBU’s three pillars: Ethics, Health + Wellbeing and Sustainability.

We are constantly updating our Brand Directory. Each entry takes a significant amount of time to research and upload. 

We took the decision to launch with what we had, and just keep adding as we go. We have a long list that we are working our way through!

If you have any suggestions of brands you feel should be included, don’t hesitate to get in touch. It has always been our intention to have input from our members, so we’d love to hear from you.

©[2019 - 2021] Conscious Beauty Union | Website design by Vujà Dé Creative 


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